Terms of Sales
Terms of Sales
We ask you to carefully read the General Conditions of Sale below. Booking a stay implies full acceptance of these conditions.
Booking Conditions
To begin with, the rental is personal, it is forbidden to sublet or transfer the site to a third party. Then, the reservation becomes effective only with the agreement of the campsite, after receipt of the deposit and after receipt either of the reservation contract duly completed and signed, or after acceptance of the general conditions of sale when booking online. Above all, the “Le Clairet” campsite offers family-oriented stays, in the traditional sense, the accommodations are specially designed for this purpose. Our Campsite reserves the right to refuse any reservation which would be contrary to this principle, or which would seek to divert it. Finally, minors must be accompanied by their parents or legal guardians.
Before returning the contract, check availability with the campsite reservations department.
Campsite
Above all, the basic package includes the pitch for the tent, caravan or motorhome for 1 or 2 people, access to sanitary facilities and reception facilities.
Mobile Home / Caravan
In this regard, rental accommodation is fully equipped: furniture, crockery, pillows and blankets. A basic package is 2 to 8 places depending on the type of rental. Thus, as specified in our brochure and the website, each accommodation or camping pitch is intended for a specific number of people. Therefore, for safety and insurance reasons, the maximum number of occupants cannot be exceeded. In addition, a baby is considered as a whole person.
Also, the “Le Clairet” campsite reserves the right to refuse access to the campsite. This refusal may occur in the event of groups or families presenting themselves with a number of participants greater than the capacity of the rented accommodation. Remember to bring your sheets, fitted sheets and pillowcases. Then, animals (dogs, cats, rabbits, etc.) are allowed in the rentals as well as outside under certain conditions. So that the latter must be vaccinated (up to date in their vaccines) and kept on a leash within the enclosure of the campsite.
Group Booking
In this regard, any reservation of more than 4 accommodations by the same natural person or by different natural persons who know each other and travel together for the same reasons on the same dates of stay is considered as a group. For any group booking request, you must contact us by phone, e-mail or via our Contact Us section. We reserve the right to study the reservation request before accepting or refusing it.
Rates and Tourist Tax
• The prices indicated are valid for the 2022 season. They correspond to one night and are in euros, 10% VAT included. In the event of a subsequent change in the applicable VAT rate. If it occurred between the time the rates were determined and the invoicing of the stay, it will lead to a correlative modification of the price including tax, which the customer accepts without reservation.
• The amount of the tourist tax is €0.63/day/person over 18 years old (2022).
Payment Terms
For reservations made more than 10 days before the start of the stay, a deposit of 30% of the price of the total amount of the stay must be paid. Also, count 15€ for administration fees and possibly the amount of the cancellation insurance. These amounts must be paid upon booking. The balance must be paid no later than the day of arrival. Administrative fees are offered for any fully dematerialized booking request.
In the case of a reservation less than 10 days before the start of the stay, the entire stay is to be paid on the day of the reservation. Similarly, for any reservation for a stay of less than 7 days, the full amount will be requested when you make your reservation. We accept the following payment methods: CB, Visa, Eurocard, Mastercard, bank checks in euros clearable in France, holiday vouchers, bank transfers. In the absence of full payment 7 days before your arrival, the “Le Clairet” campsite reserves the right to consider the reservation as cancelled. Payments made will not be refunded.
No Right of Withdrawal
In accordance with Article L121-19 of the Consumer Code, the “Le Clairet” campsite informs its customers that the sale of accommodation services provided on a specific date, or according to a specific periodicity, is not subject to the provisions relating to the withdrawal period of 14 days.
Stay
Arrival and departure on the day of your choice except during high season (Saturday to Saturday – half july end august). Compulsory minimum duration of stay variable according to the period and the type of accommodation, details on our brochure and our website.
1. Arrival
1.1. Terms
Arrivals for camping pitches are from 4:00 p.m. to 7:00 p.m. If you wish to connect to the electrical terminals, this must be done using cables and sockets that comply with the legislation in force. Provide a cable length of 50 meters and a European adapter. We are unable to provide you with the material listed above. Departure is no later than 10:00 a.m. for a furnished rental and 4:00 p.m. for a pitch. Any plot not vacated by 10 a.m. for a mobile home or 4 p.m. for a pitch will result in automatic billing for an additional night.
For all rentals, arrivals must take place from 4:00 p.m. to 7:00 p.m. Departure must be done before 10:00 a.m. The campsite gives you the keys in return for the deposits that are requested of you.
The “PARKING” location of the rental is designed for a single vehicle. Any other vehicle must park outside the campsite.
You must report any late arrival before 6:00 p.m. so that the campsite can make arrangements.
Otherwise, if you want to arrive in the morning, you will need to book the night before. Any delay in the arrival time must be reported in order to allow the conservation of the rental. The manager reserves the right to dispose of the planned pitch if there is no news within 24 hours after the planned arrival date. Payments made will not be refunded.
1.2. Details
Any change in the number of people leads to a change in the amount of the fee. Each customer agrees to report the change on arrival or before (tourist tax, additional person in relation to the capacity of the rental, etc.). In the event of an inaccurate declaration by the client, this contract will be automatically terminated and the sums paid will remain with the lessor.
The campsite reserves the right to refuse access to people arriving with a number of participants greater than the package offered. We also reserve this right of access if the location or the names do not match.
2. During your Stay
It is up to the camper to take out insurance. The latter is responsible for the surveillance of his personal objects (bicycles, etc.). The campsite declines all responsibility in the event of an incident relating to the customer’s civil liability.
All customers must comply with the provisions of the house rules. Each tenant in title is responsible for the disturbances and nuisances that he may cause to others. Not only by the people who stay with him but also by those who visit him.
3. Visitors
For security reasons, visitors must register upon arrival before visiting a resident. Consequently, the management reserves the right to prohibit access to the campsite to unregistered persons.
In addition, if any undeclared supplement (additional person, dog, etc.) is discovered during a check during the stay, there will be consequences. This will be invoiced to the customer from the date of his arrival.
4. Departure
The day of your departure which is indicated on your contract, the rental accommodation must be vacated before 10 am. You have to make an appointment at the reception. The accommodation must be returned in a perfect state of cleanliness. The inventory can be checked, any broken or damaged object will be at your expense. As well as the restoration of the premises if necessary.
The deposit will be returned to you at the end of your stay after deduction of the allowances withheld, on supporting invoices. In the event of any damage noted by the exit inventory. The withholding of the deposit does not exclude additional compensation. This can happen if the costs are higher than the amount of the deposit.
In addition, if the accommodation has not been cleaned before your departure, the campsite will retain a cleaning fee. With a minimum value of €80, more could be withheld in an extreme case. For any departure outside the opening hours of the reception, the campsite will ask for an extra.
In another case, if a departure is delayed, we will invoice you for an additional day at the current price of the night.
Guarantees
For rentals, the Campsite requires a deposit of €300 on arrival to cover any damage to the rental. We also ask for an additional deposit of 80€ to cover any cleaning costs at the end of the rental. They will be returned to you on the day of departure after the inventory. Under no circumstances will we deliver the key to the mobile home without the return of the deposits. For camping pitches, we ask for a deposit of 50€ for the magnetic pass and the keys to the sanitary facilities.
We may ask for other guarantees if we have to lend you an electrical adapter, childcare equipment or other services.
We may ask for other guarantees if we have to lend you an electrical adapter, childcare equipment or other services.
Animals
The Campsite accepts animals only if they are vaccinated and kept on a leash, for a fee payable. They must be kept on a leash at all times. They must not harm the tranquility and safety of residents and respect the basic rules of hygiene. They are not allowed to swim in the body of water in summer, and are excluded from food shops and buildings. Each vaccination record for dogs and cats must be up to date.
Cancellation and Amendments
1. Modification of your Booking
You can request the modification of your stay for the campsite, the dates and/or the type of accommodation. This request for modification must be made upon written request to the campsite by post or e-mail. We will respond favorably to the extent of availability and possibilities. No postponement will be accepted on the following season, unless the COVID crisis requires it. You have to pay attention to a few points. For a modification of the stay, the customer will not be able to benefit from promotions subsequent to his initial reservation. It is the date of the first reservation that is authentic. In the absence of modification, the customer must make his stay under the initial booking conditions. Or if necessary, cancel it according to the conditions of the cancellation insurance.
• We will carry out any request for an increase in stay according to the rates in force as well as availability.
• Each request to reduce the length of your stay is considered a partial cancellation. It will therefore be subject to the terms of cancellation and interruption of stay. In the absence of a message from you indicating a postponement of your arrival date. The Management reserves the right to make the accommodation available for sale again 24 hours after the agreed arrival date. You will therefore lose the benefit of your reservation.
• Each request to reduce the length of your stay is considered a partial cancellation. It will therefore be subject to the terms of cancellation and interruption of stay. In the absence of a message from you indicating a postponement of your arrival date. The Management reserves the right to make the accommodation available for sale again 24 hours after the agreed arrival date. You will therefore lose the benefit of your reservation.
2. Services not used
Any stay interrupted or shortened (late arrival, early departure) by you cannot give rise to a refund. And this, whatever the reason given.
3. Cancellation due to “Le Clairet” campsite
If it is a cancellation due to the “Le Clairet” campsite, except in cases of force majeure, the stay will be fully refunded. However, this cancellation cannot give rise to the payment of damages.
4. Cancellation by the camper
Camping “Le Clairet” offers cancellation and interruption of stay insurance. It is optional and the customer can pay it in addition to the rental at the same time as the deposit. The management will not make any refund without taking out cancellation insurance.
You must make any cancellation request in writing (registered letter with acknowledgment of receipt or e-mail with acknowledgment of receipt) to the “Le Clairet” campsite.
If the cancellation occurs:
• More than 30 days before the start date of the stay: we keep the deposit as compensation, unless you have taken out cancellation insurance.
• Less than 30 days before the start date of the stay: 100% of the amount of the stay will be required and no refund will be granted, unless you have taken out cancellation insurance.
You must make any cancellation request in writing (registered letter with acknowledgment of receipt or e-mail with acknowledgment of receipt) to the “Le Clairet” campsite.
If the cancellation occurs:
• More than 30 days before the start date of the stay: we keep the deposit as compensation, unless you have taken out cancellation insurance.
• Less than 30 days before the start date of the stay: 100% of the amount of the stay will be required and no refund will be granted, unless you have taken out cancellation insurance.
Cancellation Insurance
You can take out cancellation insurance only when you make the initial reservation request. The customer agrees to read the general insurance conditions offered when making their initial reservation. The general conditions of cancellation insurance can be consulted at any time on our website.
Internal Regulations (excerpt)
The camper must respect the internal regulations of the campsite as well as those of the body of water of the municipality.
The “parking” location of the rental or the camping location is designed for a single vehicle. Any other car must park outside the campsite.
Wood-fired barbecues are prohibited on the estate. They are allowed only on barbecue air designed for this purpose. Gas or electric barbecues are tolerated.
The “parking” location of the rental or the camping location is designed for a single vehicle. Any other car must park outside the campsite.
Wood-fired barbecues are prohibited on the estate. They are allowed only on barbecue air designed for this purpose. Gas or electric barbecues are tolerated.
VISITORS: visitors must declare themselves upon arrival and must pay a fee. They are admitted between 11 a.m. and 10:30 p.m. They must park their car in the car park outside the campsite and report to reception upon arrival. If the latter is closed, you can go to the Bar Restaurant La Paillotte. Any abuse from visitors or tenants with visitors may result in their expulsion. This may also result in compensation costs.
TRAFFIC: the speed is limited to 10 km/h. The barriers close from 0h and 6h in the morning. Traffic within the campsite is prohibited during this period.
TRAFFIC: the speed is limited to 10 km/h. The barriers close from 0h and 6h in the morning. Traffic within the campsite is prohibited during this period.
NOISE: First of all, if a customer disturbs the stay of other users, the Campsite can put him on notice to put an end to the disturbances. Same thing if a client does not respect the provisions of the internal regulations. Also if he gives false information about the occupants of the plot. For a serious or repeated violation of the internal regulations and following a formal notice by the Campsite, the latter may terminate the contract. In the same way as in the event of a criminal offence, the manager may call on the police.
Liability of the Contractual Customer
On the one hand the contractual client of the accommodation or pitch (name indicated on the booking form), undertakes to use and have used by the persons accompanying him, the equipment and installations of the parks in accordance with their normal destinations and uses. On the other hand, he undertakes in particular to leave his accommodation or pitch in good condition when he leaves it at the end of the stay. Consequently, any degradation of the premises, loss or destruction of the movable elements which furnish the mobile homes or the public buildings of the park automatically engages the responsibility of their author.
So this person, is considered personally responsible for all damage, loss, degradation, disturbance or nuisance caused by the people who stay with him or who visit him. Furthermore, the latter acknowledges having read the internal regulations of the campsite. He undertakes to respect it and have it respected by the people who accompany him or visit him.
Finally, when a customer disturbs or causes nuisance to other customers or damages the integrity of the common facilities, the campsite reserves the right to put an immediate end to his stay. And this without paying compensation and without prejudice to claims for compensation that the campsite and third parties could assert against it.
The same would apply if the campsite were to notice excessive occupation of the accommodation (number of occupants greater than the authorized capacity of the rental). Consequently, the customer certifies that he holds a civil liability contract with his insurer covering damage that may be caused to the property rented or entrusted (provide the certificate).
The same would apply if the campsite were to notice excessive occupation of the accommodation (number of occupants greater than the authorized capacity of the rental). Consequently, the customer certifies that he holds a civil liability contract with his insurer covering damage that may be caused to the property rented or entrusted (provide the certificate).
Responsibility of the Campsite
Under no circumstances does the campsite assume the obligation to keep personal effects and objects within the grounds of the park.
The responsibility of the campsite, beyond its legal responsibility, cannot be engaged in the event of:
1 = theft, loss, damage or degradation of personal effects of any kind whatsoever, during or following a stay.
2 = breakdown or decommissioning of technical equipment, breakdown or permanent or temporary closure of certain campsite facilities when these are beyond its control and linked to cases of force majeure.
3 = specific measures, which could be taken by the campsite management, to limit access to certain facilities. If the latter are made necessary by compliance with safety standards or periodic maintenance work.
4 = damage caused or suffered by customers’ vehicles parking and circulating within the campsite, even if they have been expressly authorized to enter.
5 = modification of the entertainment program or the activities offered.
In low season, and for reasons related to attendance, the campsite reserves the right to modify or remove certain facilities, services or planned activities. For any reservation in low season, we advise you to contact the campsite to validate these points.
In low season, and for reasons related to attendance, the campsite reserves the right to modify or remove certain facilities, services or planned activities. For any reservation in low season, we advise you to contact the campsite to validate these points.
Image Rights
During your stay, you can be photographed and appear in all our publications and any type of support without time limit. Under the pretext of refusal, you must notify it by registered letter before your arrival for this to be taken into account.
Personal Data
In accordance with the Data Protection Act n°78-17 of January 6, 1978, we inform you that the nominative or personal data indicated as being mandatory collected in the context of the reservation are necessary for the execution of the latter. You have the right to access, rectify and oppose the transfer of this data to third parties, which can be exercised by writing to “Camping Le Clairet”, 121 route de Serpolet, 73310 SERRIERES IN CHAUTAGNE.
Opposition to Telephone Canvassing
We inform you of the existence of the “Bloctel” telephone canvassing opposition list, on which you can register, HERE
Complaints
Finally, you must make all your complaints relating to the conditions of the stay on site with the Management. This will allow us to respond as quickly and efficiently as possible to your expectations.
If you are not satisfied with the answer, you can contact the Medicys Mediation Center by filing a file online on the following website www.medicys.fr or by post: Medicys – 73 Boulevard de Clichy – 75009 PARIS.
If you are not satisfied with the answer, you can contact the Medicys Mediation Center by filing a file online on the following website www.medicys.fr or by post: Medicys – 73 Boulevard de Clichy – 75009 PARIS.
Camping Le Clairet
SAS DRY&CO
SAS au capital de 10000€ – Siret 89813052100013 – RCS Chambéry – Code APE 0000Z – TVA intracommunautaire FR71898130521 – Classement par Atout France du 25/10/2017 – 65 emplacements tourisme – 3 étoiles
Dear customers, these elements are necessary to avoid any misunderstanding.
We thank you for your trust and wish you a pleasant stay.
Dear customers, these elements are necessary to avoid any misunderstanding.
We thank you for your trust and wish you a pleasant stay.